The purpose of this MQP was to assist the Client Experience Team at EMC Corporation in redesigning the user experience of a globally used internal portal at EMC. The MQP team conducted two benchmarking and two formative studies to assess the portal’s current state and identify improvement opportunities. Using both quantitative and qualitative methods such as eye-tracking, surveys, and interviews, the results of the bench marking studies were used to propose recommendations for improving the portal’s content, layout, and visual appeal. The results of the formative studies confirmed the effectiveness of the recommendations and provided insight for the next step in the process. This MQP served as an integral part of the User Centric Software Development Life Cycle at EMC IT.
Worcester Polytechnic Institute
Management Information Systems
Major Qualifying Project
All authors have granted to WPI a nonexclusive royalty-free license to distribute copies of the work, subject to other agreements. Copyright is held by the author or authors, with all rights reserved, unless otherwise noted.