Faculty Advisor

Djamasbi, Soussan

Abstract

The purpose of this MQP was to assist the Client Experience Team at EMC Corporation in redesigning the user experience of a globally used internal portal at EMC. The MQP team conducted two benchmarking and two formative studies to assess the portal’s current state and identify improvement opportunities. Using both quantitative and qualitative methods such as eye-tracking, surveys, and interviews, the results of the bench marking studies were used to propose recommendations for improving the portal’s content, layout, and visual appeal. The results of the formative studies confirmed the effectiveness of the recommendations and provided insight for the next step in the process. This MQP served as an integral part of the User Centric Software Development Life Cycle at EMC IT.

Publisher

Worcester Polytechnic Institute

Date Accepted

March 2015

Major

Computer Science

Major

Management Information Systems

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Business

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