Faculty Advisor

Strong, Diane M

Abstract

This project involved the design, construction, and implementation of a system to improve Cisco's Contact Center demonstrations to potential customers. The system aimed to provide customized demonstration resources by industry vertical and geographic sales theater and streamline the demonstration creation process by Cisco sales representatives. By collaborating with Cisco sales representatives directly, the final deliverable is a set of demo resources that is likely to be used and ultimately increase Cisco's Contact Center sales.

Publisher

Worcester Polytechnic Institute

Date Accepted

April 2009

Major

Management Information Systems

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Business

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