Faculty Advisor
Dougherty, Daniel J.
Faculty Advisor
Gerstenfeld, Arthur
Center
Wall Street/London
Sponsor
Royal Bank of Scotland
Abstract
This project, completed for Royal Bank of Scotland, created training for foreign exchange salespeople on credit charges, funding rate changes, a new pricing system and appropriate conduct for new hires. This was needed to address changes resulting from the 2008-09 recession. The project identifies the current state of the relevant processes as explained by employees all around the business, making technical improvements where possible. We conclude by giving suggestions to further improve support for salespeople and access to information.
Publisher
Worcester Polytechnic Institute
Date Accepted
December 2009
Major
Interdisciplinary
Major
Management
Project Type
Major Qualifying Project
Copyright Statement
All authors have granted to WPI a nonexclusive royalty-free license to distribute copies of the work, subject to other agreements. Copyright is held by the author or authors, with all rights reserved, unless otherwise noted.
Accessibility
Unrestricted
Advisor Department
Computer Science
Advisor Department
Business