Zeng, Amy Z.
This report presents the development of a global retailer's China export distribution center's Key Performance Indicators (KPI). A 3PL has been selected for managing the main processes of the retailer's global supply chain. After learning about the supply chain processes and the associated timeline, the team developed measurements to evaluate the 3PL's performance in managing the vendors, inventory, and carriers. Possible implementation methods as well as a set of spreadsheets for calculating the identified KPI are also developed.
Worcester Polytechnic Institute
Major Qualifying Project
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