Faculty Advisor

Zhu, Joe

Abstract

Using the QFD house of quality model, we were able to understand the fundamental customer quality and care requirements within the healthcare system. After creating a competitive analysis between five observed hospitals, we implemented a capstone design, which improved the original QFD house of quality model, specifically towards the hospital management. Furthermore, this design used the demanded quality and customer requirement relationship matrix to create a numerical understanding of the allocation of effort within specific areas of a hospital. This application can serve as a highly viable optimization tool within the healthcare system.

Publisher

Worcester Polytechnic Institute

Date Accepted

August 2012

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Business

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