Using the QFD house of quality model, we were able to understand the fundamental customer quality and care requirements within the healthcare system. After creating a competitive analysis between five observed hospitals, we implemented a capstone design, which improved the original QFD house of quality model, specifically towards the hospital management. Furthermore, this design used the demanded quality and customer requirement relationship matrix to create a numerical understanding of the allocation of effort within specific areas of a hospital. This application can serve as a highly viable optimization tool within the healthcare system.
Worcester Polytechnic Institute
Major Qualifying Project
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