Faculty Advisor

Ciaraldi, Michael J.

Faculty Advisor

Gerstenfeld, Arthur

Abstract

A project consisting of shadowing customer service representatives in the Prime Brokerage (PB) and International Prime Broker (IPB) branches within the Prime Brokerage department at Morgan Stanley. This, with the function of catalog their activities, find best practices that could be implemented in either or both locations, and to help employees to get a better understanding of how both branches work and what their differences are; the latter one being the main objective of our project. Findings and recommendations were made, and differences between both branches were identified. Best practices include hardware and software upgrades as well as educational programs. By following these, savings of up to US$4 million could be achieved per year.

Publisher

Worcester Polytechnic Institute

Date Accepted

January 2006

Major

Industrial Engineering

Major

Management

Project Type

Major Qualifying Project

Accessibility

Restricted-WPI community only

Advisor Department

Computer Science

Advisor Department

Business

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