Faculty Advisor

Noonan, Francis

Abstract

Customer Complaint Focus (CCF) is a proactive customer complaint resolution process designed as a Decision Support System (DSS) and whose goal is to emphasize complaint-capturing activities and to maximize the use of complaint information by developing Critical Improvement Projects (CIP) to eliminate complaint recurrence as well as serve as an Expert System (ES) for future complaint resolution.

Publisher

Worcester Polytechnic Institute

Date Accepted

January 1999

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Restricted-WPI community only

Advisor Department

Business

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