Faculty Advisor

Mistry, Jamshed J.


Measuring and monitoring performance is an important strategic problem in an organization. For-profit organizations have usually relied on financial measures such as ROA and ROE to measure both firm and managerial performance. Kaplan and Norton (1996) developed the Balanced Scorecard (BSC) in the 1990's to address the problem of relying only on traditional financial measures as the sole measure of corporate performance. They suggested the inclusion of non-financial measures that were balanced with financial measures was necessary to measure firm performance. In not-for-profit organizations this becomes more important as first, defining success is a difficult task and second, the scorecard has to be developed with the unique goals of the organization in mind. In this project we create a BSC for a not-for-profit university (WPI) by using archival data from other universities and interviewing key decision makers at WPI.


Worcester Polytechnic Institute

Date Accepted

January 2006


Management Engineering

Project Type

Major Qualifying Project


Restricted-WPI community only

Advisor Department