Faculty Advisor

Ciaraldi, Michael J.

Faculty Advisor

Gerstenfeld, Arthur

Abstract

The Global Technology and Operations Group at Deutsche Bank sponsored this project to determine which help-authoring tool was most appropriate to use in the development of a help system for eSPEAR, their state-of-the-art, online, global-transaction application. Over the course of two months, we identified the needs of users, researched the commercially available products, quantified the benefits of providing a help system, presented our recommendations to upper-level management, developed a prototype using the chosen tool, and created evolution and maintenance plans for future implementations.

Publisher

Worcester Polytechnic Institute

Date Accepted

January 2002

Major

Computer Science

Major

Management

Project Type

Major Qualifying Project

Accessibility

Restricted-WPI community only

Advisor Department

Computer Science

Advisor Department

Business

Advisor Program

Computer Science

Advisor Program

Business

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