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Lean Process Improvement in Presurgical Examination Center at UMass Memorial Hospital: Utilizing lean techniques for improved patient and information flow

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Due to the increasing need to operate more efficiently in healthcare, clinics are seeking ways to improve patient flow as effectively as possible. This project, conducted on behalf of UMass Memorial Medical Center, examined and improved the processes used by the Pre-Surgical Examination Center to efficiently see their patients while reducing the space they use. In order to recommend improvements for the operations of the PSE, our team utilized lean tools developed specifically for hospital usage. Working alongside UMass' CITC, our team examined how these lean tools can eliminate non-value added work, effectively manage resources, and create lean flow.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
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  • E-project-042811-161918
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  • 2011
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Date created
  • 2011-04-28
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Permanent link to this page: https://digital.wpi.edu/show/v405sb95d