Student Work

Implementing Lean Solutions at the Front Desk of Hahnemann Family Health Center

Public

Downloadable Content

open in viewer

Transitioning from one Electronic Health Record (EHR) system to another can initially hinder performance for even the most efficient clinics. This project explored potential effects on front desk workflow with the implementation of a new EHR system at Hahnemann Family Health Center. The team shadowed employees and collected data to examine options to support the EHR transition and improve efficiency at the front desk. Countermeasures included standardizing the front desk tasks, creating a template to determine staffing levels, and redesigning the current checkout process.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
Creator
Publisher
Identifier
  • E-project-032217-180425
Advisor
Year
  • 2017
Sponsor
Date created
  • 2017-03-22
Resource type
Major
Rights statement

Relations

In Collection:

Items

Items

Permanent link to this page: https://digital.wpi.edu/show/tt44pp36d