UMass Memorial Medical Center
Transitioning from one Electronic Health Record (EHR) system to another can initially hinder performance for even the most efficient clinics. This project explored potential effects on front desk workflow with the implementation of a new EHR system at Hahnemann Family Health Center. The team shadowed employees and collected data to examine options to support the EHR transition and improve efficiency at the front desk. Countermeasures included standardizing the front desk tasks, creating a template to determine staffing levels, and redesigning the current checkout process.
Worcester Polytechnic Institute
Major Qualifying Project
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