Faculty Advisor

Johnson, Sharon

Abstract

Transitioning from one Electronic Health Record (EHR) system to another can initially hinder performance for even the most efficient clinics. This project explored potential effects on front desk workflow with the implementation of a new EHR system at Hahnemann Family Health Center. The team shadowed employees and collected data to examine options to support the EHR transition and improve efficiency at the front desk. Countermeasures included standardizing the front desk tasks, creating a template to determine staffing levels, and redesigning the current checkout process.

Publisher

Worcester Polytechnic Institute

Date Accepted

March 2017

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Restricted-WPI community only

Advisor Department

Business

Available for download on Sunday, March 22, 2020

Your accessibility may vary due to other restrictions.

Share

COinS