Faculty Advisor

Bergstrom, Torbjorn Stansen

Faculty Advisor

Towner, Walter Thomas

Faculty Advisor

Vassallo, Helen G.

Abstract

The objective of this project was to create the company a defect reporting and reconciliation system. The rationale for this project was to reduce the number of defects produced by providing closed-loop communication between employees reporting defects and the manufacturing plant’s Quality Enabling team. The methods used were research, interviews, statistical analysis, quality calculations, and cost analysis. The results showed I developed a system that utilizes Outlook 365. I created instruction manuals for whether system users are reporting or resolving defect-related problems. The conclusion indicates my recommendations for system implementation and system improvements along with my understanding of life long learning.

Publisher

Worcester Polytechnic Institute

Date Accepted

December 2018

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Mechanical Engineering

Advisor Department

Business

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