Ciaraldi, Michael J.
The Stock Lending and Borrowing (SLAB) desk of BNP Paribas was looking to implement a chatbot on Symphony, a secure, cloud-based, communication and content sharing platform, to alleviate all the manual burden in SLAB trading. My team designed and implemented the chatbot in B term, 2018, but it lacked several functionalities. In this project, I designed an improved chatbot. I then analyzed and compared the old technology, the chatbot implemented in B term and the improved chatbot to provide a recommendation for BNP regarding the chatbot implementation.
Worcester Polytechnic Institute
Major Qualifying Project
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