Saint Vincent Hospital
Emergency Departments (ED) are faced with the challenges of increasing demand and constrained capacity, resulting in the need for hospitals to improve efficiency and patient care. In response, some have implemented a concept known as a split-flow process in their ED. The purpose of our project was to develop recommendations for the implementation of a split-flow process at Saint Vincent’s ED in Worcester, MA. We analyzed current ED processes and developed a discrete-event simulation to project the effect of split-flow on ED performance metrics. We present recommendations for staffing assignments, physical layouts, and resources required for a successful implementation. To our knowledge, this is the first simulation model used to guide the implementation of a split-flow process in an ED.
Worcester Polytechnic Institute
Major Qualifying Project
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