UPS has nearly mastered the science of manual worker productivity with production rates growing yearly. With new research emerging on the productivity of knowledge workers and the increasing knowledge workforce there may be untapped potential in knowledge work environments to gain and sustain a competitive advantage. This research explored the role of hub planner at UPS, with consideration towards emerging research on knowledge worker productivity, to find opportunity for performance and productivity improvement.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Rellstab, Zachary

Contributors

• Powers,  Ryan

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-031919-232721

Advisor

• Zhu, Joe

Year

• 2019

Sponsor

• UPS

Date created

• 2019-03-19

Resource type

• Major Qualifying Project

Major

• Industrial Engineering

Rights statement

• In Copyright