Faculty Advisor

Zhu, Joe

Abstract

UPS has nearly mastered the science of manual worker productivity with production rates growing yearly. With new research emerging on the productivity of knowledge workers and the increasing knowledge workforce there may be untapped potential in knowledge work environments to gain and sustain a competitive advantage. This research explored the role of hub planner at UPS, with consideration towards emerging research on knowledge worker productivity, to find opportunity for performance and productivity improvement.

Publisher

Worcester Polytechnic Institute

Date Accepted

March 2019

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Business

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