This project studied the deployment process of tree care crews at SavATree's branch in Middleton, Massachusettts. Quality management techniques such as the Six Sigma DMAIC framework and Lean Manufacturing analytic diagrams were used to collect information and propose improvements. Crews were found to deploy 35% slower than the company target. The final report provided suggestions for changes to information flow from operations staff to labor, as well as facilities changes, which could result in a 21 - 26% reduction in deployment times.
Worcester Polytechnic Institute
Major Qualifying Project
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