BNP Paribas: Symphony Chatbot
Ciaraldi, Michael J.
Sweeney, Kevin M.
To speed up the short sale locate process at BNP Paribas, our team automated the communication process between the equity and derivative (EQD) and the stock lending and borrowing traders (SLAB) at BNP Paribas. For EQD traders to perform a short sale, they must contact the SLAB traders to see if shares are available. The SLAB trader will then submit requests to the SLAB for approval and borrowing rates. The SLAB traders review the request and reply back via Symphony chat room to let the EQD trader know the rate and if they have been approved, partially approved, or declined. The manual steps that are required by the SLAB team are complex and require multiple unnecessary steps. The chatbot we designed will speed up the communication process by automating all the manual steps.
Worcester Polytechnic Institute
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