Financial pressures are forcing companies to focus on calculating Total Cost of Ownership (TCO) of Information Technology (IT) assets and their business value. Hanover Insurance had attempted to develop a TCO model in the past. This model was not implemented due to a limited set of defined metrics. This project proposes a TCO model that includes a larger set of metrics, which allows the company to calculate the costs derived by IT assets and the business value these assets generate.
Worcester Polytechnic Institute
Management Information Systems
Major Qualifying Project
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